Amara Osei is a dynamic customer experience strategist who combines deep human-centered design expertise with business strategy. Starting her career at IDEO and later leading CX at a top consulting firm, she has helped 30+ brands transform their customer experiences, driving measurable improvements in NPS, retention, and revenue. She is passionate about using design thinking to solve complex
Report on review — awaiting approval and not yet published
Led a panel on 'Designing Experiences for the AI Era'.
Report on review — awaiting approval and not yet published
Began innovation strategy work with a luxury hotel chain.
Report on review — awaiting approval and not yet published
Whitepaper on the evolution of customer experience in the digital age.
Report on review — awaiting approval and not yet published
Recognized by the Customer Experience Professionals Association.